The button opens your email app with the request already written to carlotngn@gmail.com. If it doesn't open, send an email to that address with the subject "Delete my Carlot account and data".
How it works
- Send the request from the email address linked to your Carlot account, so we can confirm it's you.
- We confirm receipt within 3 working days, and may ask one question to verify your identity.
- We delete your account and data within 30 days and email you when it's done.
What we delete
- Your account and profile: name, email address, phone number and paddle number.
- Your waitlist entry and email preferences.
- Bids, saved cars and any other activity linked to your account.
What we may keep
If you have paid a deposit or bought a car, Nigerian law requires us to keep transaction records, such as payment, invoice, customs and anti-money-laundering records, for up to 6 years. We keep only what the law requires, and use it for nothing else. Server logs are deleted automatically within 90 days.
Any refundable deposit you're owed will be returned before your account is closed. Messages you posted in our WhatsApp group are controlled by WhatsApp; you can delete them yourself or leave the group.
Only want to stop emails?
Use the unsubscribe link at the bottom of any Carlot email. More detail is in our Privacy Policy.